We hope that you love ​Habbit products as much as we do. We go the extra mile for our Habbit family and Insider Members. The things we do for them is stuff of legends. Our Customer Experience team is monitored directly by our founder. It is manned by India’s topmost experts and relationship managers. You will notice the difference if you ever interact with them. We hold ourselves to a higher standard, and thus expect our community members to do the same. 

If you have any requests, or feedback, or concerns or complaints, or if for any reason you are not satisfied, please reach out to us via WhatsApp (+91-9312507777) or email (hello@habbithealth.com). We do not rest untill you are satisfied. 

Cancellations

Order cancellations are not allowed. Please make up your mind before placing the order. Please check all product information before placing the order. Please verify what you have added to the cart and what you are ordering before placing the order. 

Returns/Replacements/Exchanges

Please reach out to us within 24 hours of delivery in the following cases:

• The product is damaged: we will replace it
• The product delivered is different from what you ordered: we will replace it
• Some items are missing in your order: we will ship them
• There is some manufacturing or packaging defect: we will replace it

No exchanges, or replacements, or returns, or refunds are applicable in any other case. These include, but are not limited to:

• Placed the order by mistake
• Ordered a product different from what I wanted to order
• Ordered a flavor different from what I wanted to order
• Ordered more or less than what I wanted to order
• Did not like the taste
• Changed my mind and I don’t want it anymore
• The product did not suit me or whoever consumed it
• Mistakenly gave the wrong address, pin code or phone number due to which there was a delivery issue
• Was not available to collect the delivery due to which there was a delivery issue
• The product is taking too long to deliver, even if it was shipped as per policy
• Accepted a tampered package or a delivery not in the Habbit packaging, even though it is explicitly written in the shipping policy to not do so
• Gave the delivery OTP to courier company, even though I had not received the product
• Use of derogatory language, threats, rudeness or unruly/uncivil behavior towards any member of the Habbit team, or acting in an entitled manner as if you own the world and anyone owes you anything

For any return or replacement or exchange, the items must be unopened and unused. Please help us in helping you by providing as much detail, photos and videos 

Refunds

Refunds are processed only in exceptional cases, where we are not able to provide a satisfactory resolution to an issue you faced (never been the case).

• All refunds will be processed only after internal quality checks, after receiving the delivered products back to our warehouse. To make our lives easy, please provide detailed reasoning, information and proofs, as the case may be.
• If you are an Insider Member or a regular Habbit user, you will in any case want to order again. We will thus encourage you to take the refund back in the form of Habbit points that you can use to order again. Of course you can also ask for a refund (seldom been the case) and we will initiate it, full or partial, as the case may be.
• If it was your first order, and you were not satisfied with any solution provided despite us doing all we can, we will initiate a refund, full or partial, as the case may be. We will then also ask you to never order from Habbit again.
• Once a refund has been initiated, it takes up to 14 working days to reflect in your source account.
• All refunds will be processed via the payment gateway and to the original mode of payment only.
• Habbit Health and Nutrition Pvt Ltd is not liable to process any refund if you do not reach out to us within 24 hours of delivery, or in case supporting details or proofs are not provided.